legal

Arkus terms of service

1. Introduction

These Terms of Service (“Terms”) form a legally binding agreement between you and Arkus AI AB (“Arkus,” “we,” “our,” or “us”) governing your access to and use of:

  • arkus.ai and related websites (the “Site”)
  • Arkus AI Agent Builder and related services (the “Services”)

By accessing or using the Services, you:

  • Confirm that you have read and understood these Terms
  • Agree to be legally bound by them
  • Agree to comply with all applicable laws and regulations
  • Agree to our Privacy Policy

If you use the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

2. Definitions

For clarity, the following terms have specific meanings in these Terms.

Agent Builder Platform
The Arkus software platform that allows users to design, deploy, and operate AI agents and applications.

AI Gateway
An optional managed interface that allows developers to access third-party AI models (such as OpenAI or other providers) through Arkus infrastructure.

Credits
Prepaid, non-refundable usage units used to access Arkus services such as LLM usage, AI requests, compute, storage, or infrastructure features.

Customer Data
Any content, prompts, code, text, images, files, or data that you upload, input, generate, or store through the Services.

Customer Data does not include Usage Data or Arkus Materials.

Usage Data
Technical data such as logs, telemetry, analytics, performance metrics, and service usage statistics generated through use of the Services.

Arkus Materials
The Arkus platform, software, models, documentation, APIs, tools, templates, interfaces, and any related technology provided by Arkus.

Services
The Arkus Agent Builder Platform and all related products, tools, APIs, infrastructure services, and integrations provided by Arkus.

3. License to Use the Services

Subject to these Terms, Arkus grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal or internal business purposes.

This license does not grant ownership of the Services or Arkus Materials.

All rights not explicitly granted are reserved by Arkus.

Your license terminates automatically if you violate these Terms.

4. Acceptable Use and Restrictions

You agree not to:

  • Copy, modify, distribute, or sell any part of the Services
  • Reverse engineer or attempt to extract models, algorithms, or system architecture
  • Share account credentials or allow unauthorized account access
  • Bypass security, rate limits, or usage controls
  • Use automated bots or scraping tools to interact with the Services without permission
  • Upload malicious software or attempt to disrupt the platform
  • Use the Services for harassment, abuse, or illegal activity
  • Generate harmful, unlawful, or deceptive content
  • Use AI outputs in high-risk situations (such as medical, legal, financial, or safety-critical contexts) without proper review and safeguards
  • Use Arkus outputs to train or develop competing AI systems

All applications built with Arkus must comply with Arkus Platform Rules and Safety Policies.

5. Subdomain and Hosting Policy

If Arkus provides hosting for agents or applications using Arkus-managed domains or subdomains:

  • Arkus retains ownership of those domains
  • Arkus may reclaim or reassign subdomains when necessary
  • Users have no permanent ownership rights over Arkus-hosted subdomains

Arkus may reclaim domains in cases such as:

  • Policy violations
  • Abuse or malicious activity
  • Trademark conflicts
  • Technical or operational requirements

Whenever possible, Arkus will provide advance notice, except in urgent cases.

For production systems, users are encouraged to use custom domains.

6. Billing and Credits

Subscription Plans

Arkus may offer both free and paid subscription plans.

Paid plans:

  • Are billed monthly or annually
  • Renew automatically unless canceled
  • Are non-refundable except where required by applicable law

Subscription plans may include limits on:

  • AI requests
  • compute usage
  • storage
  • number of deployed agents
  • integrations and API access

Credits

Some Arkus services operate on usage-based credits.

Credits:

  • Are prepaid
  • Have no monetary value outside the platform
  • Do not earn interest
  • Are non-refundable

Credits may include:

  • Free Credits (trial or promotional credits)
  • Purchased Credits

Unused credits may expire based on the applicable subscription plan.

Payment Processing

Payments may be processed through third-party providers such as Stripe or similar payment processors.

Billing records maintained by the payment processor are considered authoritative.

You are responsible for all applicable taxes, VAT, duties, or governmental charges associated with your use of the Services.

7. AI Output Disclaimer

The Services may generate AI-produced content, code, or other outputs (“AI Output”).

AI Output:

  • May contain inaccuracies or errors
  • May not be unique
  • May resemble outputs generated for other users

You are responsible for reviewing and validating all AI Output before using it.

AI Output should not be relied upon for critical decisions, including:

  • medical
  • legal
  • financial
  • safety-related uses

8. Customer Data and Privacy

Ownership

You retain ownership of your Customer Data.

Arkus does not claim ownership over the applications, agents, or data you create using the Services.

License to Use Customer Data

You grant Arkus a worldwide license to use Customer Data to:

  • operate and maintain the Services
  • improve the platform
  • develop new features
  • analyze system performance

Customer Data may also be used in aggregated or anonymized form.

Personal Data

Arkus processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Details about data processing are described in the Arkus Privacy Policy.

Users are responsible for ensuring that their use of the Services complies with applicable privacy laws.

Sensitive Data

You should not submit sensitive personal data, including:

  • health records
  • government identification numbers
  • financial account credentials
  • biometric identifiers

The Services are not designed to process such data.

9. Service Availability

The Services rely on third-party infrastructure providers and AI model providers.

Because of this:

  • Arkus cannot guarantee uninterrupted service availability
  • interruptions or delays may occur
  • Arkus is not responsible for failures caused by third-party providers or events beyond our reasonable control

10. Suspension and Termination

Arkus may suspend or terminate accounts if users:

  • violate these Terms
  • misuse the platform
  • engage in fraudulent or unlawful activity
  • violate safety or acceptable use policies

Users may terminate their account at any time.

Upon termination:

  • access to the Services ends
  • remaining credits may expire
  • outstanding charges remain payable

11. Intellectual Property

Arkus Rights

Arkus owns all intellectual property rights in:

  • the platform
  • software
  • AI infrastructure
  • APIs and models
  • documentation and technology

Your Rights

You retain ownership of:

  • Customer Data
  • applications or agents built using Arkus
  • AI Output generated through the Services (subject to third-party model rights)

12. Disclaimers

The Services are provided “AS IS” and “AS AVAILABLE.”

Arkus disclaims all warranties including:

  • merchantability
  • fitness for a particular purpose
  • non-infringement

Arkus does not guarantee that the Services will be uninterrupted, secure, or error-free.

13. Limitation of Liability

To the maximum extent permitted by law, Arkus will not be liable for:

  • indirect or consequential damages
  • lost profits
  • loss of data
  • business interruption

Arkus’ total liability for claims relating to the Services will not exceed the total amount paid by you for the Services during the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify and hold Arkus harmless from claims arising from:

  • your misuse of the Services
  • your Customer Data
  • violations of applicable laws
  • infringement of third-party rights

15. Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of Sweden, without regard to conflict-of-law principles.

Any disputes arising out of or relating to these Terms or the Services shall be resolved exclusively by the courts of Sweden.

16. Eligibility

You may use the Services only if:

  • you are at least 18 years old, or
  • you have the legal capacity to enter into a binding agreement.

If using the Services on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

17. Modifications to the Services

Arkus may modify, suspend, or discontinue parts of the Services at any time.

Where reasonably possible, Arkus will provide advance notice.

18. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.

These Terms constitute the entire agreement between you and Arkus AI AB regarding the Services.

19. Contact Information

Arkus AI AB
Website: arkus.ai
Email: hello@arkus.ai, Subject: Legal